Rules Page

HP Software Solutions Community: Rules of Participation

Welcome to the HP Software Solutions Community!

The HP Software Solutions Community is a peer-to-peer channel to help you find answers, solve problems, and get the most out of your HP products.

By participating in the HP Software Solutions Community ("Site") you are agreeing to these Rules of Participation, the Terms of Use, the HP Online Privacy Statement, and any other terms included by HP on the Site. If you don't accept these Rules of Participation, the Terms of Use, the HP Online Privacy Statement, and any of the other terms, you will not be allowed to use this Site.

These Rules of Participation supplement the Terms of Use, the HP Online Privacy Statement, and any other terms included by HP on the Site. If there is a conflict between the Terms of Use and these Rules of Participation, the Terms of Use take precedence.

These rules are your guide to participating safely and productively in the HP Software Solutions Community. Community moderators will enforce the Rules of Participation and the Terms of Use at their discretion. HP may, at its sole discretion, modify these Rules of Participation from time to time.

If you recognize any violation of these rules, please notify us immediately by using the "report abuse to moderator" feature in the Options menu of the message, or by contacting us directly at:


To ensure a safe and productive community, we ask that you observe these rules:

  1. Be respectful. Respect your fellow users by keeping your tone positive and your comments constructive. Good or bad, your experiences are always welcome as long as they are offered in a courteous way. Respect people's time and attention by providing complete information about your question or problem, including product name and model number.
  2. Be relevant. Make sure your contributions are relevant to this community and to the specific category or board where you post. If you have a new question, start a new thread rather than interrupting a conversation. Solicitations inviting members to join, participate in, or buy something are never relevant.
  3. Obey the law and keep your word. Don't post anything that would violate any law, or any contractual agreement that you have made.
  4. Protect privacy, yours and others'. Don't share anything about yourself that you would not want to see on a road-side billboard. Don't post contact or other personal information—your own or anyone else's—or any content that you receive in one-to-one communications without the author's consent.
  5. Remember this is user-generated content. You'll find plenty of good advice here, but remember that your situation, configuration, or use may vary from that of the individual sharing a solution. Some advice you find here may even be wrong. Apply the same good judgment here that you would apply to information anywhere on the Internet.
  6. Think before you post: You may not use, or allow others to use, your registration membership to post or transmit:
    a) "Rants", "slams," or legal threats against HP, another company or any person
    b) Political statements or commentary
    c) Off-topic comments not related to a technical or usage issue regarding an HP product
    d) Language that promotes illegal activity or discusses illegal activities with the intent to commit them
    e) Duplicate posts.
    f) Hyperlinks that lead to sites that violate any of the community guidelines
    g) Any message that solicits or promotes the use of an illegal substance
  7. If you are an HP employee you must identify yourself as one; you must always be clear that you speak for yourself only and not for HP, and follow HP policy.
  8. Do no harm: You may not interfere in any way with the operations in the community or with a fellow user's message box, including, but not limited to, mail or post bombing, news bombing, other flooding techniques, deliberate attempts to overload a system and broadcast attacks, or attempts to avoid messaging blocking.
  9. Cooperate with site moderators and administrators. You may not evade bans or suspensions or otherwise disregard directions from HP Software Solutions Community moderators or administrators.

Member-generated content

The content found in the HP Software Solutions Community comes from a variety of sources, primarily from community members. The opinions expressed in the HP Software Solutions Community are those of their authors and not of HP or its subsidiaries and affiliates. HP makes no claims or representations as to the accuracy, completeness, or truth of any material submitted or found in the discussion areas. HP is not liable for any website links posted within the discussion areas; website links posted in the discussion areas may link to sites not administered or under the control of HP, and users open such links at their own risk. HP is not liable for any errors or delays in the content or transmission of postings on the site. Remember that you are responsible for your own decisions to act on the information provided by community members.

Please remember that you are responsible for all statements made and acts that occur through the use of your user name and password. If your user identification or password(s) is compromised, or if you become aware of any unauthorized use of your account or other breach of security, you are responsible for promptly notifying us. You can notify us by sending an email to

If you have a complaint, you're welcome to contact us via email at If you have a complaint about intellectual property infringement, including copyright infringement, you must follow the procedure for making claims of infringement described in the "Procedure for Making Claims of Infringement" section in the HP Terms of Use to submit your complaint.

HP may at any time and without prior notice remove any posted message or thread, delete words from posted messages, or ban your account for violating these Rules of Participation or other site terms.

Community moderators and administrators

You will see that some community members have a moderator or administrator logo next to their names. Their primary purpose is to help keep the community running smoothly and report any issues with the site.

On occasion, they will answer questions, particularly those regarding how to use and navigate the site. They will assist you where they can, but remember that they are not HP technical experts. The HP Software Solutions Community is a peer-to-peer channel where the answers come from your peers, not from HP. If you need an answer from HP, please contact us using one of the options listed at this URL:

We thank you, and your fellow community members thank you. If you have any questions about our rules or terms, please let us know by posting them to this URL: